Live Support Features List Features.
Live Support runs under your own domain and site.
You don't have to pay any recurring or monthly fees or
rely on a 3rd party company to deliver customer support on your site!

Live Support .NET is a live chat customer support software specially designed to help you close sales online by means of a chat application which will connect your customer service with your site visitors. Your web site visitors simply click a Live Support button to get connected and engaged in a live chat with one of your customer service representatives. Your support representative assists the visitor by providing information, links, graphics, or even guiding the user through your web site!

Live Support is an application that pays by itself. By helping you to increase your sales and customer satisfaction and being offered at an affordable price, our application will provide an immediate return on investment.

• Support for multiple requests and chats at the same time
Your representatives can hold on-line chats with multiple users at the same time.
• Support for unlimited operators and departments
Set as many representatives and departments as you need.
• Party Is Typing Notification
Use this feature to know when your counterpart is typing a message.
• Automatic transcript storage
Set Live Support to log and save your chat sessions for later review.
• Proactive Chat (Client Pull)
Invite your visitors to chat and proactively provide support.
• Visitor Tracking
Track your site visitors in real-time, know who's on your site and doing what and for how long.
• Custom Invitations
Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing.
• Pop-up Blocker Friendly
Live Support is pop-up blocker friendly. The pop-ups will not be blocked by 3rd party applications.
• Hidden Departments
You can have hidden departments only accessible for your representatives. These department can be used to escalate support issues. In this way you can have a frontline of support representatives which can select and filter the requests and pass them to the proper representatives.
• Automatic Reconnect
Your live monitor can detect if the connection gets lost and attempt to reconnect so that you do not lose any potential customers.
• Country Lookups
Live Support can automatically detect the country where your customer is located.
• Desktop Launcher Utility
Live Support comes with an optional free utility that you can install on your PC and gets connected to the system on Start Up.
• Past conversations review
Your representatives will be able to review any chats that the user has had in the past. This is useful when a chat is transferred and the new assigned representative wants to know what kind of information was supplied.
• E-mail signature option
Now you can embed the live support button on all your outgoing e-mails. Your customers can easily request support directly from their mailbox.
• Instant Messenger System
Built In Pager to send quick messages to other representatives online, a powerful feature to request help to other reps. while holding a chat session.
• Auto-Engage
Now, you can set Live Support to automatically reach for your customers if they spend a predefined time on a page. If a customer spends 2 minutes on a page, Live Support will immediately ask the user if she would like to talk one of your representatives.
• Transfer calls to other departments / operators
Transfer calls to any department or representative directly with just a click.
• Visitor Data Capture
Your visitors IP address, host, browser, operating system and detailed information regarding past requests, is available to your representatives in their chat panel.
• Footsteps Tracking
Easily review which pages have been visited by the user and what is his current location.
• Independent Support Buttons for your depts and reps
Set different status icons for your departments and representatives. Your customers can directly chat with your representatives or departments and instantly know the online status of each.
• Automatic Purging of Chat Transcripts
You can set the system to automatically remove older session transcripts in order to keep your database working fast
• Busy Requests Reporting
Get immediate information on requests that were not accepted. Check who declined the call and how busy the representative was at that time
• Push Pages and files
Send your visitors directly to the pages they’re looking for, send them files and maximize your customer's experience.
• Canned Responses and Commands
Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box!
• Quick Words
Easily trigger canned commands and automated replies by just typing a single word. A Quick Word is a shortcut to your canned commands, once typed it'll trigger the complete canned command.
• Sound Alerts and Notifications
Live Support can play sound alerts to notify you when a request call has been placed or when a user user has replied during a chat session or even when a new visitor is detected on the site.
• Live Monitor
Web-based live monitor to check your incoming requests. Also an optional Windows utility is included that connects to the system every time you start your PC.
• Request Balancing
Absolute Live Support automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle.
• Leave a message
If customers can't reach you (your whole staff is busy or off-line) Absolute Live Support will prompt the customer to leave you a message!
• Option to rate the request session
Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing!
• Comprehensive Stats and reports
Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more!
• Spell Checking
Your representatives have a spell checking option to check what they type to their custome

Completely Web Based Live Chat Application

Once Absolute Live Support is set on your web server, you'll be able to provide real time customer service from any computer, anywhere with web access. Unlike other systems, there is no need to install any client applications, just launch your web browser, chat and close sales live online!

Not Hosted Software Solution

Absolute Live Support is not a hosted solution. It runs on your own site and domain. You don't have to rely on any external databases, sites or components, the entire software application is under your own complete control.

Application Developed using ASP.NET Technology

Live Support Software has been developed using Microsoft's next generation .NET 2.0 platform which provides the highest level of scalability and reliability for web based systems today.

Unlimited Customer Support Representatives

Unlike other support systems, there are no built in limitations for the number of representatives that you can have. You can get your entire staff to work with the application without having to purchase additional licenses and deliver chat based one on one interaction!

Visitor Tracking , Canned Commands And Proactive Chats

Track your site visitors in real time, know who's on your site and doing what and for how long. Identify hot leads and reach for your customers by proactively inviting them to chat. Pull clients and increase your sales.

Powerful Reporting Tools

Track which representatives attended which calls, the average times per session, busy requests and even collect custom date from surveys sent to your customers!

Turn Browsers Into Buyers

Identify hot leads and users coming to your site willing to purchase your products. Proactively invite them to chat and even send them an automated invitation. Live Support .NET is an application that will pay by itself almost instantly.